Your Privacy Matters

1. Introduction

Welcome to our platform. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect, and share your information when you use our website, applications, and digital services.

By accessing or using our services, you agree to the practices described in this Privacy Policy. We encourage you to read this policy carefully to understand how your information is handled.

2. Information We Collect

We collect different types of information to provide better, safer, and more personalized services.

Personal Information

When you create an account, register for an event, contact us, or use our services, we may collect:

• Full name
• Email address
• Phone number
• Organization/company details
• Profile information
• Billing and payment details
• Account credentials
• Communication preferences

Event Information

For event management services, we may collect information related to:

• Event name and description
• Event schedules
• Venue information
• Attendee registration details
• Ticket information
• Guest lists
• Event feedback and surveys

Technical Information

When you use our platform, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Login activity
• Usage statistics
• Cookies and tracking data

3. How We Use Your Information

We use collected information to provide, improve, and secure our services.

Provide and Improve Services

• Create and manage user accounts
• Process registrations and bookings
• Manage events and attendees
• Provide customer support
• Improve platform performance and usability

Communication

We may use your information to:

• Send account notifications
• Provide important service updates
• Respond to inquiries
• Share relevant announcements
• Send marketing communications (where permitted)

Security and Protection

Your information helps us:

• Detect suspicious activities
• Prevent fraud
• Protect user accounts
• Maintain platform security
• Enforce our terms and policies

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share information only in limited situations, including:

Service Providers

We may work with trusted third-party providers that help us operate our services, such as:

• Payment processors
• Cloud hosting providers
• Email and SMS service providers
• Analytics providers
• Customer support tools

These providers are only allowed to use information necessary to perform their services.

Legal Requirements

We may disclose information when required by:

• Applicable laws
• Government authorities
• Legal proceedings
• Protection of our rights and users

5. Data Security

We implement appropriate technical and organizational measures to protect your information.

• Secure authentication systems
• Password encryption
• Data encryption
• Access control mechanisms
• Regular security monitoring
• Secure server infrastructure

Although we take security seriously, no online system can guarantee complete security. Users should also protect their account credentials and avoid sharing passwords.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience.

Cookies help us:

• Remember user preferences
• Improve website functionality
• Analyze platform usage
• Provide personalized experiences

You can control cookie settings through your browser preferences. Disabling cookies may affect some features of the platform.

7. User Rights and Choices

You have rights regarding your personal information.

Access

You can request information about the data we store about you.

Update

You can update inaccurate or incomplete information through your account settings.

Delete

You may request deletion of your personal data, subject to legal and operational requirements.

Communication Preferences

You can choose whether to receive promotional communications from us.

8. Data Retention

We keep your information only for as long as necessary.

We retain your information to:

• Provide our services
• Maintain account records
• Meet legal obligations
• Resolve disputes
• Improve our systems

When information is no longer required, we securely delete or anonymize it.

9. Third-Party Links

Our platform may contain links to external websites, applications, or services.

We are not responsible for the privacy practices, security, or content of external websites. We encourage users to review the privacy policies of third-party services before sharing personal information.

10. Children's Privacy

Our services are not intended for individuals below the applicable legal age without appropriate consent.

We do not knowingly collect personal information from children without proper authorization. If we discover that such information has been collected, we will take appropriate steps to remove it.

11. Account Responsibility

Users are responsible for maintaining the security of their accounts.

• Maintaining the confidentiality of login credentials
• Providing accurate information
• Reporting unauthorized account access
• Following security recommendations

We are not responsible for losses caused by users sharing their account information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

We will update the policy to reflect:

• Changes in our services
• Legal requirements
• Security improvements
• Business practices

When changes are made, we will update the "Last Updated" date and notify users when necessary.

13. Contact Us

We are committed to maintaining transparency and protecting your privacy.

If you have questions, concerns, or requests regarding this Privacy Policy, please contact our support team.

Terms of Service

Legal terms that govern your use of EventPro.

Last Updated: July 10, 2026

Welcome to EventPro. By accessing or using our platform, website, mobile applications, and related services (collectively, the "Services"), you agree to be bound by the following Terms of Service (the "Terms"). If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

1. Account Registration

• Eligibility: You must be at least 18 years old or have parental consent to use the Services. Organizations must be legally registered entities.
• Account Information: You agree to provide accurate, current, and complete information during registration and to update it as needed.
• Security: You are responsible for safeguarding your login credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use.
• Multiple Accounts: You may not create more than one account without our explicit permission.

2. Use of Services

• Permitted Use: You may use the Services for your internal business purposes, event management, and member engagement in accordance with these Terms.
• Prohibited Activities: You agree not to:
  • Use the Services for any unlawful purpose or in violation of applicable laws.
  • Upload or transmit viruses, malware, or other harmful code.
  • Attempt to gain unauthorized access to any part of the Services or other users' accounts.
  • Resell, redistribute, or sublicense the Services without our prior consent.
  • Interfere with the proper functioning of the Services, including overloading infrastructure.
• Compliance: You are responsible for ensuring that your use of the Services complies with all applicable laws, regulations, and industry standards, including data protection and privacy laws.

3. Content and Data

• Your Content: You retain ownership of all content and data you submit to the Services (e.g., member information, event details, financial records). You grant EventPro a limited license to store, process, and display your content as necessary to provide the Services.
• User-Generated Content: You are solely responsible for the accuracy, legality, and appropriateness of the content you upload. EventPro may remove or restrict access to any content that violates these Terms or applicable law.
• Data Backup: You are responsible for maintaining your own backups of data. EventPro performs regular backups but does not guarantee against data loss.

4. Intellectual Property

• Ownership: The Services, including all code, design, logos, trademarks, and underlying technology, are the exclusive property of EventPro and its licensors. You may not copy, modify, decompile, or reverse engineer any part of the Services.
• Feedback: Any suggestions or feedback you provide about the Services may be used by EventPro without obligation or compensation to you.

5. Fees and Payments

• Subscription Fees: Some Services require payment of subscription or transaction fees. All fees are non-refundable except as expressly stated.
• Payment Processing: Payments are processed through third-party payment providers. You agree to comply with their terms and conditions.
• Changes: We may change fees upon notice. Continued use after the change constitutes acceptance of the new fees.

6. Termination

• By You: You may terminate your account at any time by contacting us or through the account settings. Upon termination, your access to the Services will cease.
• By Us: We may suspend or terminate your account immediately for breach of these Terms, non-payment, or any other reason we deem necessary. We will provide notice where practical.
• Effect of Termination: Upon termination, your right to use the Services ends. We may delete your data after a reasonable period, subject to legal retention obligations.

7. Disclaimers and Limitation of Liability

• Service Availability: We strive to provide reliable and uninterrupted Services, but we do not guarantee that the Services will be error-free or always available. The Services are provided "as is" without warranties of any kind.
• No Warranty: To the maximum extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose, merchantability, and non-infringement.
• Limitation of Liability: EventPro, its officers, employees, and affiliates are not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption, arising out of or related to your use of the Services, even if we have been advised of the possibility of such damages. Our total liability for any claim arising from these Terms or the Services is limited to the amount you paid to us in the preceding 12 months.

8. Indemnification

You agree to indemnify and hold EventPro and its affiliates harmless from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Services, your violation of these Terms, or your infringement of any rights of third parties.

9. Governing Law and Dispute Resolution

• Governing Law: These Terms are governed by the laws of the United Republic of Tanzania, without regard to its conflict of laws principles.
• Dispute Resolution: Any disputes arising out of these Terms will be resolved through binding arbitration in accordance with the rules of the Tanzania Arbitration Centre, or through mutually agreed alternative dispute resolution. The arbitration will take place in Dar es Salaam, and the language of the proceedings will be English.
• Exceptions: Either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

10. Changes to These Terms

• We may update these Terms from time to time. We will notify you of significant changes via email, in-app notifications, or website banners.
• Your continued use of the Services after the effective date of changes constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Services.

11. Miscellaneous

• Entire Agreement: These Terms constitute the entire agreement between you and EventPro regarding the Services, superseding all prior agreements.
• Severability: If any provision is found to be unenforceable, the remaining provisions remain in full force.
• Waiver: Failure to enforce any right or provision does not constitute a waiver.
• Assignment: You may not assign these Terms without our prior written consent. We may assign them without restriction.