At EventPro, protecting your personal and organizational information is one of our highest priorities. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data.
Version 2.4 Last Updated: July 10, 2026 Effective: July 10, 2026
Members – Individuals registered within an organization
Event participants – Attendees of events managed through the platform
Visitors – Users browsing the EventPro website
Employees – Staff using the platform for their organization
Developers – Integrating with EventPro APIs
Transparency Note: We believe in being clear about how we handle your data. If you have any questions about this policy, please don't hesitate to contact our Privacy Team.
Information We Collect
The types of information we may collect and why.
Personal Information
Full name
Profile photo
Email address
Phone number
Date of birth (if provided)
Physical address
Organization Information
Organization name
Organization logo
Registration number
Branch information
Departments
Contact details
Event Information
Event registrations
RSVP responses
Attendance records
Certificates earned
Tickets issued
Financial Information
Contribution records
Donation history
Ahadi (pledge) records
Membership fees
Transaction history
Technical Information
Browser type
Device type
Operating system
IP address
Language preferences
Login history
Usage Information
Pages visited
Features used
Search history
Dashboard activity
Login frequency
Error reports
Payment Security: EventPro integrates with third-party payment providers. We do not store your payment card information directly unless explicitly supported under appropriate security controls.
How We Use Your Information
The purposes for which we process your data.
Your information may be used to:
Create and manage accounts
Authenticate users
Provide platform services
Manage organizations
Register members
Manage events
Track attendance
Generate reports
Send notifications
Improve user experience
Respond to support requests
Prevent fraud and abuse
Monitor system performance
Maintain security
Develop new features
Comply with legal obligations
Legal Basis for Processing
The lawful grounds for processing your personal information.
Where applicable, EventPro processes personal information based on one or more of the following legal bases:
Performance of a contract – Processing necessary to fulfill our contractual obligations to you or your organization
User consent – Where you have given clear consent for specific processing activities
Compliance with legal obligations – Processing required by applicable laws and regulations
Legitimate business interests – Processing necessary for our legitimate interests, such as improving our services, security, and operations
Protection of vital interests – Processing necessary to protect the vital interests of you or another person where required by law
Balancing Test: Where we rely on legitimate interests, we conduct a balancing test to ensure that our interests do not override your rights and freedoms.
Cookies & Tracking Technologies
How we use cookies and similar technologies.
EventPro may use cookies and similar technologies to:
Keep users signed in
Remember user preferences
Improve platform performance
Analyze usage trends
Detect and prevent security threats
Personalize user experience
Types of cookies we may use:
Essential Cookies
Necessary for core functionality like login and security
Functional Cookies
Remember user preferences and settings
Analytics Cookies
Help us understand how users interact with the platform
Performance Cookies
Optimize platform speed and performance
Manage Your Cookie Preferences: You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect the functionality of the platform.
Data Sharing
How and with whom we share your information.
EventPro does not sell users' personal information.
Information may be shared only when necessary, for example:
With your organization – Data may be accessible to authorized administrators within your organization
With service providers – Third-party providers that help operate the platform (cloud hosting, email delivery, SMS providers, etc.)
With payment providers – For processing transactions and financial operations
To comply with legal obligations – When required by law, regulation, or lawful requests
To protect rights and safety – To protect the rights, safety, or security of EventPro, users, or others
During business transfers – In connection with a merger, acquisition, or sale of assets, subject to applicable legal protections
Third-Party Commitment: Third-party service providers are contractually obligated to process information only as needed to provide their services and to maintain appropriate security measures.
Data Security
How we protect your information.
EventPro uses technical and organizational measures designed to help protect data, including:
Encryption in transit (HTTPS/TLS)
Encrypted password storage (bcrypt)
Role-based access control
Multi-factor authentication (optional)
Audit logs for critical actions
Regular automated backups
Security monitoring and threat detection
Secure cloud infrastructure
No Guarantee: No internet-based system can guarantee absolute security, but EventPro works to reduce risks through industry-standard practices and continuous improvement.
Data Storage & Retention
How long we keep your information.
Information is retained only as long as necessary to:
Provide the services you and your organization have requested
Meet legal obligations and regulatory requirements
Resolve disputes and enforce our agreements
Support legitimate business operations
Organizations may also have retention settings that affect how long certain records are kept. Specific retention periods may vary depending on the type of data and applicable laws.
Retention Policy: If you request account deletion, we will delete or anonymize your personal information where legally permitted. Some data may be retained for legal, regulatory, or operational purposes.
International Data Transfers
How we handle data across borders.
Depending on where EventPro and its service providers operate, your information may be processed in countries other than your own.
Where required, we use appropriate safeguards to help protect your personal information during international transfers. These safeguards may include:
Standard contractual clauses approved by regulatory authorities
Adequacy decisions where applicable
Other legally recognized transfer mechanisms
Data Location: EventPro primarily stores data on secure cloud infrastructure with data centers in locations that meet industry security and compliance standards.
Your Privacy Rights
The rights you have over your personal information.
Depending on applicable law, you may have the following rights:
Access your personal information
Correct inaccurate information
Request deletion of eligible data
Request a copy of your data
Restrict certain processing
Object to certain processing
Withdraw consent
Request account closure
Requests may be subject to legal or operational limitations. To exercise your rights, please contact our Privacy Team using the form below.
Children's Privacy
Our approach to protecting children's information.
EventPro is intended for use by organizations and their authorized users. The platform is not designed for use by children without appropriate organizational oversight.
If organizations register information relating to minors (for example, students or youth members), they are responsible for ensuring they have:
An appropriate legal basis for processing the information
Any required permissions or consents from parents or guardians
Compliance with applicable child protection laws
Parental Responsibility: Organizations using EventPro to manage information about minors are responsible for obtaining all necessary consents and permissions under applicable law.
Marketing Communications
How we communicate with you about our products and services.
Users may receive marketing communications only where permitted by law.
You can unsubscribe from promotional communications at any time by:
Clicking the "unsubscribe" link in any marketing email
Updating your communication preferences in your account settings
Contacting our Privacy Team
Essential Communications: Service-related communications (such as account notifications, security alerts, and billing information) will continue even if you unsubscribe from marketing messages.
Account & Profile Management
Managing your account and personal information.
Users can manage their information through account settings:
Update profile information – Edit your name, contact details, and preferences
Change passwords – Update your password at any time
Enable two-factor authentication – Add an extra layer of security
Manage notification preferences – Control which communications you receive
Review login activity – See recent login sessions and devices
Manage connected devices – Review and revoke device access
Download account information – Request a copy of your data
Request account deletion – Close your account where applicable
Data Breach Response
How we respond to security incidents.
If EventPro becomes aware of a security incident affecting personal information, we will respond according to applicable laws and our internal incident response procedures.
Our response may include:
Investigating the incident to determine its scope and impact
Securing affected systems and containing the breach
Notifying affected organizations or users when legally required
Working to restore affected services
Implementing measures to reduce future risks
Documenting the incident and response actions
Notification: Where required by law, we will notify affected individuals and regulatory authorities within the required timeframes.
Changes to This Privacy Policy
When and how we update this policy.
This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements, or the services we offer.
When significant changes are made, we will notify users through:
Email notifications
In-app notifications and announcements
Dashboard alerts
Website notices
We encourage you to review this policy periodically. The latest version will always be available on the EventPro Privacy Policy page, along with the effective date.
Version History: We maintain a history of policy changes. You can request previous versions of this policy by contacting our Privacy Team.
Third-Party Links
External services and their privacy practices.
The EventPro platform may contain links to external websites or services that are not operated by us.
EventPro is not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of those services before providing any personal information.
Contact Our Privacy Team
We're here to answer your questions and address your concerns.
If you have any questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your information is being handled, please contact our Privacy Team.