FAQ – EventPro
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Find answers to common questions about EventPro features, account setup, subscriptions, security, and digital organization management.

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General Questions (5)
What is EventPro?
EventPro is a digital organization management platform designed to help churches, NGOs, schools, companies, associations, and communities manage members, events, attendance, contributions, meetings, and communication in one centralized system.
Who can use EventPro?
EventPro is designed for:
  • Churches & Religious organizations
  • NGOs & Non-profit organizations
  • Schools & Universities
  • Companies & Businesses
  • Cooperatives & Associations
  • Community groups
What problems does EventPro solve?
EventPro helps organizations replace manual processes with digital solutions:
  • Paper member records → Digital member database
  • Manual attendance books → QR attendance tracking
  • Physical membership cards → Digital membership cards
  • Difficult contribution tracking → Automated financial management
  • Poor communication → SMS, email & push notifications
  • Manual reporting → Real-time analytics & reports
Is EventPro a website or mobile application?
EventPro provides:
  • Web-based administration dashboard – Manage everything from your browser
  • Mobile application – Members access digital cards, events, and notifications
  • Digital membership cards – QR-enabled identification
  • Cloud-based access – Available from anywhere, any device
Can small organizations use EventPro?
Yes. EventPro supports organizations of all sizes, from small community groups with 50 members to large institutions with over 100,000 members. The Starter plan is designed specifically for small organizations beginning their digital transformation.
Account & Registration (4)
How do I create an EventPro account?

To register:

  1. Click "Register Organization" on the homepage
  2. Enter your organization details
  3. Create your administrator account
  4. Verify your email and phone number
  5. Choose a subscription plan
  6. Complete your organization setup
Basic registration takes only a few minutes.
How long does registration take?
Basic registration takes only a few minutes. Additional setup such as importing members, configuring departments, and customizing your organization profile can be completed later at your own pace.
Can one person manage an organization account?
Yes. The first registered user becomes the organization administrator and can invite additional team members with different roles such as Event Manager, Finance Officer, Secretary, and more.
Can I import existing member data?
Yes. You can import existing member information using:
  • Excel files (.xlsx, .xls)
  • CSV files (.csv)
  • Data migration services – Available for Enterprise customers
Our system maps your data fields automatically.
Organization Management (3)
Can EventPro support multiple branches?
Yes. Organizations with multiple branches can manage from one platform:
  • Branch profiles & settings
  • Members across all branches
  • Events & activities
  • Consolidated reports
  • Branch administrators
Can I customize my organization profile?
Yes. You can customize:
  • Organization logo
  • Organization name and details
  • Brand colors
  • Contact information
  • Digital card design templates
  • Report headers and branding
Can I create departments or groups?
Yes. You can create and manage:
  • Departments
  • Ministries
  • Committees
  • Teams
  • Groups
Example for a Church: Youth Ministry, Women Ministry, Men Ministry, Choir, Evangelism Team
Member Management (4)
How do I add members?
Members can be added through:
  • Manual registration – Add members one by one
  • Bulk Excel/CSV import – Upload multiple members at once
  • Member self-registration – Members can register themselves
  • Mobile application – Members can sign up via the app
What information can I store about members?
Member profiles can include:
  • Full name & photo
  • Phone number & email
  • Address & location
  • Membership number & status
  • Department & group assignments
  • Family information
  • Registration date & activity history
  • Custom fields
Can members update their own information?
Yes. Members can update approved profile information through the mobile application. Administrators can control which fields are editable by members and review changes before they are saved.
Can I search and filter members?
Yes. Administrators can search and filter members by:
  • Name
  • Phone number
  • Membership number
  • Group / Department
  • Status (Active, Inactive, Pending)
  • Registration date range
Events Management (4)
What types of events can EventPro manage?

Religious Events: Kipaimara, Ubatizo, Weddings, Services, Conferences

Social Events: Birthday celebrations, Graduations, Anniversaries, Send-off ceremonies

Organization Events: Meetings, Workshops, Training, Fundraising, Conferences

Community Events: Outreach programs, Charity events, Awareness campaigns

Can participants register online?
Yes. Participants can register online through event pages, the mobile application, or via QR code scanning. The system sends confirmation emails and generates digital tickets automatically.
Can I limit the number of participants?
Yes. Event organizers can set:
  • Maximum capacity – Registration closes when capacity is reached
  • Registration deadlines – Automatically close registration on a specific date
  • Waiting lists – Automatically manage waiting lists when events are full
Can I send event reminders?
Yes. EventPro supports multiple reminder channels:
  • SMS reminders – Text message notifications
  • Email notifications – Automated email reminders
  • Push notifications – Mobile app alerts
Reminders can be scheduled automatically or sent manually.
Digital Membership Cards (4)
What is a digital membership card?
A digital membership card is an electronic identification card that contains member information and a unique QR code for verification. It serves as a secure, modern alternative to physical membership cards.
What information appears on the card?
The card typically contains:
  • Member photo
  • Full name
  • Membership ID
  • Organization name & logo
  • QR code for verification
  • Membership status
  • Expiry date (if applicable)
Can members use the card on mobile phones?
Yes. Members can access their digital card through the EventPro mobile application. The card is always available offline and can be presented for verification at any time.
Can I print digital cards?
Yes. Organizations can download and print digital cards if physical copies are needed for events, ID purposes, or for members who prefer a physical card. The print-ready format includes all member details and the QR code.
Attendance (3)
How does attendance tracking work?
Attendance can be recorded using:
  • QR code scanning – Scan digital membership cards
  • Digital membership cards – Tap or scan for instant check-in
  • Manual registration – Staff can mark attendance manually
  • Mobile check-in – Check-in via the mobile app
All attendance data is updated in real-time.
Can I view attendance reports?
Yes. Attendance reports include:
  • Total attendees per event
  • Attendance percentage
  • Member participation history
  • Event attendance trends
  • Exportable to PDF, Excel, and CSV
Can attendance work for large events?
Yes. EventPro is designed to handle small meetings and large events with thousands of participants. The system supports multiple check-in stations and can process hundreds of check-ins per minute using QR scanning technology.
Michango & Finance (4)
What is Michango Management?
It is a module that helps organizations manage financial contributions including:
  • Member contributions
  • Donations
  • Membership fees
  • Fundraising campaigns
  • Project payments
Can members track their contributions?
Yes. Members can view through the mobile app:
  • Payment history
  • Pending balances
  • Contribution progress
  • Digital receipts
Does EventPro support mobile payments?
Yes. The platform can integrate with payment providers including:
  • Mobile Money (M-Pesa, Airtel Money, Tigo Pesa, HaloPesa)
  • Bank transfers
  • Cash payments (recorded manually)
Integration availability depends on your location and organization requirements.
Can I generate financial reports?
Yes. Financial reports include:
  • Income summaries
  • Contribution reports by member
  • Payment history
  • Financial analytics & trends
  • Exportable to PDF, Excel, and CSV
Ahadi (Pledge) Management (2)
What is Ahadi Management?
Ahadi Management helps organizations track commitments made by members for specific projects, campaigns, or fundraising initiatives. It allows you to monitor pledge progress and send automated reminders.
Can I track pledge progress?
Yes. Administrators can monitor:
  • Target amount
  • Amount collected so far
  • Remaining balance
  • Individual member pledge status
  • Payment history per pledge
Subscriptions & Pricing (4)
Does EventPro offer a free trial?
Yes. Organizations can test selected features for a limited time before choosing a paid plan. The free trial includes access to core features to help you evaluate the platform.
Can I upgrade my plan later?
Yes. Organizations can upgrade their subscription as their needs grow. When you upgrade, new features become available immediately. The system prorates the cost based on your current billing cycle.
Can I cancel my subscription?
Yes. Subscription management allows organizations to control their plans. You can cancel at any time through your account settings. For annual plans, a prorated refund may apply depending on the terms of your subscription.
What payment methods are supported?
Depending on your location, EventPro supports:
  • Mobile money payments
  • Bank transfers
  • Online payment methods (credit/debit cards, PayPal)
  • Cash payments (recorded manually)
Security & Privacy (4)
Is my organization data secure?
Yes. EventPro uses enterprise-grade security practices:
  • Encrypted password storage (bcrypt)
  • Secure authentication (JWT)
  • Role-based permissions
  • SSL/TLS encryption for all data in transit
  • Regular automated backups
  • Audit logs for all critical actions
Who can access organization data?
Only authorized users with assigned permissions can access organization data. Each user role has specific access levels:
  • Super Admin – Full access across all organizations
  • Administrator – Full access to their organization
  • Event Manager – Event and attendance management only
  • Finance Officer – Financial data and reports only
  • Secretary – Meeting and document management
  • Member – Personal profile and event registration
Does EventPro support two-factor authentication?
Yes. Organizations can enable two-factor authentication (2FA) for additional security:
  • SMS verification – OTP sent to registered phone number
  • Email verification – OTP sent to registered email
  • Authenticator apps – Google Authenticator, Microsoft Authenticator, etc.
Is my data backed up?
Yes. Data backups are maintained to protect against data loss:
  • Automated daily backups
  • Secure off-site storage
  • Point-in-time recovery capability
  • Enterprise customers receive additional backup options
Mobile Application (2)
Does EventPro have a mobile app?
Yes. Members can use the mobile application to access:
  • Digital membership cards
  • Event registration & management
  • Push notifications
  • Contribution tracking
  • Attendance history
  • Profile management
  • Communication with organization
Which devices are supported?
EventPro supports:
  • Android devices – Android 7.0 and above
  • iOS devices – iOS 13 and above
  • Modern web browsers – Chrome, Firefox, Safari, Edge
  • Desktop access – Full web dashboard for administrators
Available on Google Play Store and Apple App Store.
Technical Support (3)
How do I contact support?
Support is available through multiple channels:
  • Email: support@eventpro.com
  • Live Chat: Available on the website
  • Phone: +255 700 000 000
  • Support Tickets: Submit through your dashboard
Enterprise customers receive 24/7 priority support.
Do you provide training?
Yes. Training options include:
  • Online tutorials – Video guides and documentation
  • Documentation – Comprehensive user guides
  • Live training sessions – For teams and organizations
  • Enterprise onboarding – Dedicated training and setup support
Can EventPro be customized?
Yes. Enterprise customers can request:
  • Custom features and modules
  • API integrations with existing systems
  • Custom branding and white-labeling
  • Specialized workflows
  • Data migration assistance

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